And you know an airtight, premium client onboarding is exactly what you need to achieve just that.
The problem is…
→ Great onboarding calls are hard. You're on the spot and you have one shot at getting all the information you need. (Or you have to send follow ups which feel... less than professional.)
→ Kicking off new projects takes time and energy. You know you should systematise it but you never seem to find the time in between client work and everything else you have to do!
→ You're worried about upping your prices. You know your work is good, but there's a mental block somewhere stopping you raising your prices. (Hint: it's your client experience.)
IF YOU'RE OVER THERE NODDING AND WINCING, I'VE GOT SOME GOOD NEWS TO SHARE... | ||
.png) | → Feel confident you’ll get the information you need to deliver incredible work → Feel good raising your prices without changing what you actually offer → Stop scrambling to get prepared every time you start a new project |
WELL, I'VE GOT SOME GOOD NEWS TO SHARE: | ||
I N T R O D U C I N G
A short and sweet training and step-by-step worksheet to help you map out a premium onboarding process that commands higher prices and deliver insightful work by asking Psychology-backed questions.
In other words, messaging that makes your brand feel human.
With this training you will be able to:
| 01 | 02 | 03 | ||
| Map out a process that suits you. | Create Psychological safety. | Ask the right questions. | ||
| One that takes into account your energy, the way you like to work, what your clients need from you, and you need from them. | Because you're asking your clients to be open and honest with you, you need to make it as easy as possible for them to share. | Learn the techniques behind the types of questions that give you the information you need to deliver excellent work. |
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| 15 MINUTE VIDEO TRAINING This training helps you overcome the mindset blocks around charging more by explaining the psychology behind premium pricing, then teaches you how to deliver a premium experience! I also show you my own onboarding process and explain how I've shaped it to suit my ADHD-brain. THE PREMIUM ONBOARDING WORKSHEET A simple worksheet that guides you through mapping out your process and preparing the Psychology-backed questions to use in your next onboarding call. |
Meet your instructor Brand strategist, copywriter, and founder of The Identity Dept. Liv Steigrad specialises in high-return identity overhauls, applying advanced psychological operations, strategic messaging frameworks, and occasional sarcasm to bring brands back from the brink of irrelevance. |  |
This is a new offer so I don't have any testimonials just yet! Here's what other people have said about the way I work and teach.
Hire this woman. She has an amazing brain.
I'm a working copywriter but I was struggling with my own brand. I knew what I wanted but I was too close to it.
Everything I wrote felt lame and unexciting. I booked a power hour//Brand Therapy session with Liv and it was so helpful!
Liv answered my specific questions, reassured me that I'm not, in fact, terrible, and helped me flesh out my ideas in a really cohesive way.• • Martha, Founder of Word Candy • •Liv helped me out with some excellent coaching for my business & future as a content creator/copywriter. She's a professional through & through with an amazing grasp on the industry. I don't hesitate to recommend her to anyone in need of copy or coaching.• • Kim Carlaw • •Liv presented to my community. It was an amazing presentation! Well thought out and my people loved it!• • Liz Wilcox • •The Tone of Voice workbook is excellent - I found it to be accessible, helpful and amazing value for the price. Thank you Liv!• • Bruria Hammer, Photorapher • •
It’s time to deliver a premium client experience and charge prices that match!
It can be easy. And it can be quick — I’ll show you how.
It can be easy. And it can be quick — I’ll show you how.
- 15 minute video training packed with actionable information.
- The Premium Onboarding Worksheet to help you apply all your new knowledge straight away.
FREQUENTLY ASKED QUESTIONS
How long will this take?
Going through this mini course itself will take around 15 minutes. I kept it short and sweet so you can dive straight into implementing what you learn.
Once you’ve watched the video training, set aside 30-45 minutes to work through the worksheet which you’ll be able to implement straight away in your next onboarding call.
How long it will take you to update your processes will depend on where your onboarding is currently at. If you’re just making some tweaks, it’ll be quick. If you’re starting from scratch, a bit longer. But remember– this is something that you do once and use forever!
Going through this mini course itself will take around 15 minutes. I kept it short and sweet so you can dive straight into implementing what you learn.
Once you’ve watched the video training, set aside 30-45 minutes to work through the worksheet which you’ll be able to implement straight away in your next onboarding call.
How long it will take you to update your processes will depend on where your onboarding is currently at. If you’re just making some tweaks, it’ll be quick. If you’re starting from scratch, a bit longer. But remember– this is something that you do once and use forever!
What if I've never onboarded a client before?
Even better! This course will help you create an onboarding experience that leaves your customers feeling cared for and you feeling equipped to deliver your work.
Even better! This course will help you create an onboarding experience that leaves your customers feeling cared for and you feeling equipped to deliver your work.
Will I need to sign up for a bunch of new technology?
The main focus of this course is asking the right questions, so all you really need is to note down your improved questions. If you want to upgrade your processes, you might want to look at an automation tool like Zapier and whatever else you currently use. But you can make improvements without any new technology if you want to.
The main focus of this course is asking the right questions, so all you really need is to note down your improved questions. If you want to upgrade your processes, you might want to look at an automation tool like Zapier and whatever else you currently use. But you can make improvements without any new technology if you want to.
I have a different question.
I’d love to answer it! Send me an email at at [email protected] or hit me up on Instagram @thebrandingpsych.
I’d love to answer it! Send me an email at at [email protected] or hit me up on Instagram @thebrandingpsych.